Intermedia

Your Advanced Communications System

Connect, engage, and collaborate virtually from anywhere at any time

Wherever your business engages with customers—over the phone, via chat, or through email—it’s essential to deliver seamless, efficient, and insightful interactions. With the right contact center and archiving solutions, you can empower your teams to provide superior customer experiences, uncover valuable business insights, and manage critical communications with confidence. Every conversation—whether with clients, prospects, or internal teams—holds strategic value and potential risk. Intermedia’s tools help you not only connect more effectively but also preserve, search, and govern those communications with ease, creating a foundation for sustainable growth and smarter decision-making.

STAYING CONNECTED AND PRODUCTIVE 

STAYING CONNECTED AND PRODUCTIVE 

Fully integrated business phone system with video, chat, file sharing, contact center and more. 

Intermedia UNITE is an easy-to-use cloud-based intelligent communications platform that helps easily manage team communications and collaboration.

  • Allow mobile devices to become part of the UNITE phone system

  • Increases workforce flexibility with any device accessibility

  • Integrates chat with AI Assistant, text messaging, video, screen sharing, and file sharing

  • Agents galvanizes remote workforces, transforming both your user and customer experience

    • Integrates audio, video, and screen sharing into a turnkey, intelligent cloud-based video conferencing platform

    • Flexible how, when, where, and with whom collaboration.

    • Virtual sharing of expertise to educate, build consensus, and achieve results.

    • Increase workforce productivity with intuitive communications tools, such as messaging to video transfer, one-click screen sharing, and in-meeting chat.

  • Messaging provides secure internal and external file and document sharing without compromising on accessibility or functionality.

    • Save, synchronize, and share the latest document versions from any device.

    • Protect documents and revisions with real-time backup.

    • Safeguard files and the organization with antivirus protection.

    • Guard against unauthorized or intentional document and file interceptions.

  • Plug and Play
    Easy-to-use mobile and desktop applications with no complex IT setup or training required.

    Streamlined Workflows
    Integrate your online meetings seamlessly into everyday tools like Google Workspace, Microsoft Office, and more.

    Meet Anywhere
    Host or join meetings from anywhere using our convenient desktop and mobile apps.

    Secure Meetings
    Encryption features support compliance with HIPAA, GDPR, CCPA, and other regulatory standards.

  • Files provides a secure, centralized space to store, access, and share your files from any device. Your important documents are automatically backed up across all your devices—securely and seamlessly—ensuring your data is always protected and readily available when you need it.

  • View Call History at a Glance
    Quickly see all incoming, outgoing, and missed calls—and easily call back with a single click.

    Let me know if you want this styled to match the rest of the list!

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  • Advanced Voicemail
    A robust voicemail system that delivers messages directly to your email, with optional transcription for added convenience.

  • Robust in-app support designed to guide you through all features with ease.

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MORE ABOUT INTERMEDIA

Stay Connected Anywhere. Anytime.

Intermedia and Mircosoft Teams Go Together?

Intermedia Training & Support

Discover an all-encompassing training and support hub for Intermedia on our platform. Elevate your team's efficiency and amplify customer satisfaction with our carefully curated instructional videos.

Our UNITE-focused curriculum caters to both employees and administrators, delving into vital topics like hunt group management, device ordering, and harnessing the power of call recording.

For those focusing on ARCHIVING , our tailored curriculum addresses the needs of agents and administrators, offering insights into effective call interactions, dynamic notifications, and seamless setup of the Evaluator feature.

Optimize your learning journey by following our recommended video sequence for a structured approach. However, feel empowered to revisit specific topics for a deeper understanding. Step into the Cloud with us and embark on a journey towards enhanced productivity and success!

More about Training & Support

Frequently asked questions

  • Yes, Si-14 and Intermedia will work together to seamlessly migrate your numbers to the new service.

  • Your business name and number are sent as the Caller ID

  • If you have mobile data, you can still use the mobile app to make and receive calls.

  • Si-14 will provide administrative training or you may simply make a request. Programming changes are included in the service plans.

  • The phones we provide can function on your WiFi.

  • Yes. In most cases, we can use existing equipment.

  • We run a comprehensive test over the period of 1 week. We then provide a detailed report so you can work on potential pitfall with your service provider.

  • Si-14 provides user training as part of the service as needed. There are also professionally produced videos available to cover any topic.

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